Mum hit with £20,000 fine after failing to buy £10 bridge pass

A mum of five says she is "struggling to cope" after being hit with £20,535 in fines for not paying the Mersey Gateway Bridge toll.

Lisa Kent, originally from Huyton, Merseyside, but now living in Runcorn, Halton, crossed the bridge hundreds of times without paying while taking her children to and from school.

Lisa, 38 and who moved to the area in April 2018, says she shouldn't have had to pay to cross because of the Halton resident discount scheme.

But the company said she had to pay the debt as she had failed to register as a resident at the time it was incurred, Liverpool Echo.

It also said she is liable for fines dating back to November 2017, when she still wasn't a resident.

Lisa, however, said wasn't able to register because of necessary documents failing to arrive in time.

The care home manager said that council tax, driving licence and vehicle logbook documents with her new address on – all of which are needed to be eligible for the scheme – took several months to obtain.

Lisa said her husband Mark, who made the same journeys as her, has been able to have his fines waived due to personal reasons.

She also said the November 2017 fines had already been quashed.

Lisa explained how she works in Liverpool and would be making eight runs a day to take her kids to school.

“It was 140 crossings in total until I got the documents in the new address which took three to four months to come," the Halton resident said.

“I went to the Merseyflow office to be told when the fines come through to appeal them which I have done several times.

“I was made an offer last year of a few thousand pounds, but why should I pay thousands of pounds when I live in Halton and I'm covered by the scheme?

“We have been going in to rectify the problem. Then we got told to individually reply to each of the 140 cases.”

Lisa also claims she has also filled a ‘TE9 form: Witness Statement’ for unpaid penalty charges to each fine she received, which she says have all been sent back.

Lisa added: “I’m a Halton resident. How can they do this?

“I am struggling to cope as the key family member and this does not help. I am so stressed out.

“If I knew all this was going to happen, I wouldn’t have moved in the first place.”

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