Holidaymaker horrified after forking out £250-a-night hotel to find dirty room filled with grubby mugs
A HOLIDAYMAKER was left horrified after forking out £250-a-night for a hotel only to find the room filthy with grubby mugs.
Tracy Linney, from Northumberland, was shocked when she was shown her "disgusting" room at a hotel in Blackpool.
Last Saturday Tracy, 50, had booked a show for herself, her partner and two friends at the Winter Gardens in Blackpool.
Not realising how busy the weekend would be, Tracy found little choice when looking for somewhere to book and the only spot available was one room at The Driftwood Hotel via Booking.com.
“We just said it’s just somewhere for us to put our head down for the night so we weren’t expecting luxury but for £250 we thought it would be fairly decent,” Tracy told Chronicle Live.
“When we got there they said the room wouldn’t be ready until 2.30pm so we went out for a bit and then came back at about 4pm.
“The guy asked if we could go back in half an hour but we said no because we had to go out to the show."
Moments later, Tracy said a staff member took the group outside of the hotel and to the hotel next door- The Wishing Well Hotel – which was owned by the same people.
“As we made our way up the stairs I knew it was going to be a disaster just by the look of the stairs," she recalled.
But Tracy was horrified when she made it into the room.
“The mugs were filthy inside, there was dust everywhere, the walls had disgusting drip marks on them, the drawers were damaged and rotten and it was just filthy throughout,” the 50-year-old said.
“We were utterly gobsmacked. We’d paid £250 for a room I wouldn’t even pay a tenner for.”
A spokeswoman for Booking.com said Mrs Linney has since been given a full refund for her stay.
“To help every customer find the stay that's right for them, we provide a wide range of properties to suit every budget,” the spokesperson told Chronicle Live.
“We have more than 219 million verified reviews from real customers who've actually stayed at properties available on our site – we encourage travellers to make full use of these before booking to get an authentic viewpoint and to set realistic expectations in advance of their stay.
“In this instance, we have apologised to the customer for their experience and have provided a full refund.
"To ensure all guests have a good experience will work with the partner to address how they prepare their property to ensure all future guests have a positive stay."
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