McDonald’s ice cream machines may never break down on you again – thanks to new machine – The Sun
A DEVICE used by McDonald's is expected to melt the hearts of McFlurry lovers and prevent ice cream machines from breaking down.
The innovation developed by a software company can fix malfunctions and mechanical issues in the machines caused by human error, according to Business Insider.
It is the brainchild of Kytch, which "connects to your ice cream machine and provides remote control, real-time data & analytics, and AI powered predictive maintenance," according to the company's website.
Kytch also boasts that it can "transform your kitchen's favorite machine" in less than 15 minutes.
Company co-founder Jeremy O'Sullivan told Business Insider that "everything comes back to being connected."
Several McDonald's locations around the US have started using the Kytch device, which sometimes will even anticipate if the ice cream machine is about to break down.
McDonald's could not be immediately reached for comment, but a spokesperson told Business Insider that "providing a restaurant experience that our customers expect is among our top priorities."
"McDonald's Corporation and its franchises are constantly working together on improving and enhancing the restaurant experience so that customers can enjoy McDonald's food where and when they want it."
Desserts at the fast-food eatery include a Snickerdoodle McFlurry, a McFlurry with M&M candies, a McFlurry with OREO cookies, and various other ice cream delights.
The Snickerdoodle is described on the company website as a "creamy, sweet treat perfect for the holiday season."
"Our Snickerdoodle McFlurry is made with creamy vanilla soft serve with Snickerdoodle topping mixed throughout."
However, ice cream lovers often leave McDonald's empty-handed because of the repeated problems with the machines.
A franchisee who operates three stores in New York told Business Insider that the device can only help.
Two of the three stores has the Kytch device, the franchisee said.
"This is a stressful job, so if I can reduce unnecessary stress on the managers or the crew, then that's a good thing," the franchisee told Business Insider.
The device was first introduced last year and is also used by Burger King.
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