NHS urges Superdrug to screen customers before providing Botox to protect vulnerable people

Prof Stephen Powis, NHS England’s medical director, said the high street chain must protect vulnerable people such as those with body image disorder.

Superdrug launched its Skin Renew Service at its London Strand store last month. ­

Procedures start at £99 and are available following a phone booking and consultation with a qualified nurse.

In a letter to Superdrug, he said staff must be trained to check for people with “unrealistic expectations” about the wrinkle-reducing fillers.

And he wants reassurances the service is “clinically sound and medically responsible”.


In a letter to Peter Macnab, chief executive of Superdrug’s parent company A.S. Watson health and beauty UK, Prof Powis said the treatments could pose a risk to patients.

He wrote: “I understand that your company is set to offer cosmetic non-surgical procedures in high street outlets.

“These interventions are invasive procedures and may be accompanied by serious risks.

“They should be offered only in situations where they are accompanied by a robust level of clinical governance, and they should be provided only by trained professionals with a full understanding of the implications and risks involved.”

Superdrug has also been asked to confirm that it has adopted the professional standards for non-surgical cosmetic procedures.

A spokeswoman for the firm said: “Having reviewed the letter we will be providing full details on the qualifications of our practitioner and the processes we have in place to ensure the highest standards of care and patient safety.”

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