Restaurant slammed for posting name, email and mobile number of diner who didn’t turn up – then liking tweet branding her a 'selfish cow'

Bully's Restaurant in Pontcanna posted a picture of diner Emily Quinlan's name, phone number and email address to almost 9,000 followers from their Twitter account after she did not arrive for her reservation.

In the now deleted tweet, owner Russell Bullimore said he was "going to start tweeting no shows".

The restaurant went on to 'like' a tweet branding the diner a "selfish cow" – but the tweet backfired as many blasted Bully's for the post.

One woman said: "Totally illegal and shocking behaviour. Should have thought before damaging your reputation."

While another added: "Just a quick tweet today that I will never be eating at or recommending @bullyscardfiff… They tweeted personal contact details of a no show customer."

"I can see why you have word bully in your name. All you had to do if there was another customer who wanted a table is ring that number and if no answer give the table to another customer. "Simple! Not rocket science sadly acting the way you did will lose you lots more business," another added.

But the diner in question, Emily Quinlan also slammed the restaurant saying: "Seems like the name of your restaurant is quite fitting. I’ve had an emergency that I’ve had to attend to and phoning to cancel my booking was the least of my concerns.

"I will be passing this on to the Information Commisioner's office. Your complete lack of professionalism and decorum has clearly lost you a lot of custom already.

"It was a table for two and I highly doubt you lost £400. Maybe you should reconsider the industry in which you work. Absolute joke," she tweeted.

Taking to the social media platform this morning, the restaurant tweeted an apology for the tweet saying: "Apologies for last nights tweet guys. It was fuelled by emotion and for that we can only apologise profusely.

"Please remember that this is a family business run by passion and a strong community spirit. We’re not a chain restaurant, we’re an independent that loves what we do."

But diner Emily fired back again saying: "I’m sorry, but who are you apologising to exactly? Because it certainly isn’t me.. The girl who’s personal details you shared with your 9,000 followers.

"If you think this pathetic excuse of an ‘apology’ will suffice you are sadly mistaken."

Speaking to Wales Online, restaurant owner Russell said: "You take bookings and try and call them back and sometimes you get them and sometimes you don't.

"I lose about 12 people a week who book, and it's about £40 per person.

"In a year it can add up to £50,000.

"It's a mobile number and a name.

"If someone has a car crash and takes a picture of the car's number plate they can be ID-d from that."

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