Tesco driver snatches customer’s phone after he parked in wrong bay
Raging Tesco delivery driver snatches customer’s phone out of his hand in angry confrontation after couple parked in wrong bay to change their baby’s nappy
- Manuel Fernandez, 37, claims a Tesco delivery driver snatched his phone
- He and his wife had parked in the wrong bay to change their baby’s nappy
- The Tesco driver became furious and demanded that Fernandez move his car
- The incident occurred at the Brent Cross Tesco in Cricklewood on June 26
A raging Tesco delivery driver has been captured on film snatching a customer’s phone out of his hand after he parked in the wrong bay to change his baby’s nappy.
Manuel Fernandez and his wife pulled into the delivery bay to attend to their two-month-old daughter on June 26.
Mr Fernandez, 37, claims a Tesco delivery driver turned up and demanded he immediately move from the space even though other bays were available.
Footage filmed by an anonymous witness, and passed to Mr Fernandez, shows the delivery man seize the new dad’s mobile from his dad.
A raging Tesco delivery driver has been captured on film snatching a customer’s phone out of his hand after he parked in the wrong bay to change his baby’s nappy
Manuel Fernandez and his wife pulled into the delivery bay to attend to their two-month-old daughter at Brent Cross Tesco Superstore in Cricklewood on June 26
Although it was not captured on video, a letter of complaint to Tesco alleges the same man chest-bumped Manuel and told him he would ‘smash him in the face’.
The confrontation happened at Brent Cross Tesco Superstore in Cricklewood.
A Tesco spokesperson told Mail Online: ‘We are sorry to hear about this incident. We are carrying out a full investigation into what happened.’
The clip, filmed from the witnesses’ car, begins in the Tesco car park and Mr Fernandez, his wife and the delivery driver can be seen.
The delivery driver, wearing a high-visibility jacket with the Tesco logo on it, can be seen walking towards Mr Fernandez who is wearing a white polo shirt.
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The driver walks up to Mr Fernandez, from Birmingham, and gets close to him and the pair visibly argue.
A third man appears and gets in between the two men as Mr Fernandez walks away.
The delivery driver follows, and although the third man tries to keep a space between them, the driver leans around him and grabs Mr Fernandez’s phone out of his hand.
When Mr Fernandez motions for him to give the phone back, which he says he was using to take a picture of the van’s registration number, the delivery driver throws out his arms.
He then holds out the phone, appears to say ‘What?’ and then motions as if he is filming Mr Fernandez.
Footage filmed by an anonymous witness at a store in London, and passed to Mr Fernandez, shows the delivery man seize the new dad’s mobile from his dad
A third man appears and gets in between the two men as Mr Fernandez walks away
As the clip ends, Mr Fernandez walks away and the delivery driver walks back to his car – with Mr Fernandez’s phone still in his hand.
In a lengthy letter to Tesco, a furious Mr Fernandez detailed the incident, writing: ‘At 5pm my car was (incorrectly) parked in one of the Tesco online delivery parking bays of your shop. My two-month-old baby had been crying for several minutes and my wife and I had decided to stop there to change her.
‘One Tesco delivery driver in a Tesco branded truck and wearing a Tesco uniform asked me to move my car so he could park his truck.
‘When I explained that my wife and the baby, I offered to move my car in five minutes or that he should use the adjacent empty delivery bay.
‘He continued requesting essentially that I move my car, but I refused and asked for him to wait until the baby was ready, at which point he decided he would get into my car and move it himself.’
Mr Fernandez added that the man ‘started chest-bumping me and shouting abuse’.
As the clip ends, Mr Fernandez walks away and the delivery driver walks back to his car – with Mr Fernandez’s phone still in his hand
Mr Fernandez also claimed that the man ‘started chest-bumping me and shouting abuse’
He added: ‘In order to defuse the situation and to prevent any risks for my wife and baby, I got into the car, and he motioned to punch me in the face, but instead grabbed my steering wheel.’
‘My wife was holding the baby and standing between your delivery driver and my car, but despite the evident risk, the man was not bothered.
‘After I had moved the car, I got out to take a picture of the registration plate of his truck, something that the driver did not like, as he confronted me, talked to me with his face pressed against mine and proceeded to repeat physical threats – ”I will smash your face”, ”I will split your head in two”.
‘Then he took my phone from me. There is video footage from one witness.
‘Physical threat is unacceptable, verbal abuse is also unacceptable.. When it is inflicted on one of your customers by one of your employees, it also reflects on Tesco’s image.’
Mr Fernandez added: ‘Had it happened to me alone, maybe I would have let it be. But my partner and baby were around and put at risk, and that I cannot tolerate.’
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