Three Uber drivers in a row refuse to take blind woman’s guide dog

A blind woman says she was left "sad and angry" after three Uber drivers in a row refused to let her guide dog in.

The woman, named Florie, was turned away in Toulouse, in southern France.

The 34-year-old said she missed an important meeting as a result.

She said that when the first driver arrived, he spotted the guide dog and refused to take her.

The Uber driver is alleged to have said: “You want to take your dog? Well, you can’t.”


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Florie said: “Diplomatically, I explained that I was blind and that the animal is a service dog.”

However, the taxi driver refused to take her and she was forced to call for another cab.

A second Uber driver arrived and also refused to take her to the station because of her guide dog.

Florie said: “This had never happened to me twice in a row, I was sure it couldn’t happen three times in a row, but it did, the third driver told me he had nothing to clean the car with afterwards.

“I told him that the dog could go in the boot and that I was not insisting on having him at my feet.”


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On the fourth attempt, a driver finally agreed to take Florie to the station, however she said: “I still had to explain the law to him!”

She later wrote on social media: “Today, I'm sad and angry… I missed a train and put several people in trouble because I was turned away by three successive Uber drivers due to my guide dog.”

Florie also appealed to Uber to remind drivers that they are required to take service dogs by law.

An Uber spokesperson replied: “We are sorry for this unacceptable situation. We regularly remind drivers of the importance and obligation to transport visually impaired people accompanied by guide dogs.”

Florie replied: “I'm not asking you to tell me lies to calm me down, I'm asking you to do something to stop it from happening, as it's happening more and more.”

In France, refusing to transport a service animal is punishable with a £399 fine.

And in the UK taxi drivers have to carry guide dogs and any taxi driver who breaks the law will incur a £1,000 fine, and likewise anyone with a private hire vehicle who refuses a guide dog can have their licence revoked.

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