Italian restaurant owner blasts diner who left a one-star review

2023-01-09

‘Come get your money back!’ Italian restaurant owner blasts diner who left a one-star review branding her £80 meal a rip-off and saying she could cook spaghetti at home

A reviewer took to Google reviews to criticise Fogo Bar & Kitchen in Birmingham
Blasted the cost of the meal, which they said was £80 for two courses with wine
Said meal left them feeling ‘ripped off’ and they could cook spaghetti at home
But restaurant owner hit back and told them to ‘come get your money back!’
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The owner of a Birmingham restaurant has blasted a diner who left a savage one-star Google review saying they felt ‘ripped off’ – telling them to ‘come and get [their] money back’.

According to the reviewer, her meal at Fogo Bar & Kitchen in Birmingham was ‘tasteful’, but she said they felt ripped off despite the restaurant enjoying an average 4.7 stars.

The one-star review, which complained that the meal was too expensive, also said the food could be cooked at home.

Writing up her thoughts, the reviewer said: ‘Overexpensive. I felt ripped off. I wouldn’t go back no matter how tasteful the food was. £80 for a wine and two courses that I could have prepared myself at home (spaghetti).’

Fogo Bar & Kitchen, an Italian restaurant in Birmingham, enjoys a 4.7 star rating on Google reviews

However, the restaurant’s owner did not take the criticism lying down, and blasted the reviewer in a scathing response.

They wrote: ‘First of all you can make any food at home if you want to dine at home but you chose to dine out for a reason.

‘We pride ourselves for providing high quality ingredients and our prices totally justified with our food quality.

‘Also we have price on our menu and you could prepare yourself before you order. You had 2 main, starter and a bottle of wine which was £32.95 came to total of £80 which is an average price for eating for 2 in any restaurant.

While the reviewer acknowledged that the food they were served was ‘tasteful’, they branded the £80 meal a rip off

However, the restauranteur did not take the criticism lying down, and hit out at the reviewer, describing the price of the meal as average

‘As you said the food was tasty and I really don’t understand how you chose to give us 1 star rating because of your own choices.

‘If you think you have been ripped off come back and get your money back because that’s not what we are about.’

Despite the poor write-up, the eatery enjoys a 4.7 star rating on Google, where it has 272 reviews, including many giving it five-stars.

One satisfied customer wrote: ‘We had the most delicious meal last night 19/12/22 celebrating our daughters 24th birthday. Superb food, service and atmosphere. We will be returning again now we know how good the food and service is.’

Despite the one-star review, the restaurant enjoys a good reputation, with an average rating of 4.7 stars

Another added: ‘THE BEST ITALIAN! The food is Absolutely delicious, amazing customer service, And we have to go at least once a week because their food is exceptional.

‘The young lady is absolutely fantastic, extremely friendly and welcoming who has now memorised mine and my partners order off by heart!

‘Would definitely and highly recommend this place to everyone!! The food is freshly prepared and the flavours are breath taking!! We have never left this place unsatisfied or unhappy!’

And a third agreed, writing: ‘A lovely family run restaurant. Delicious food with lots of choice. Highly recommend it’.

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