TSB bank goes down with hundreds of customers unable to log on to mobile or internet banking | The Sun

HUNDREDS of TSB customers have been left struggling with their online banking following an outage.

According to Downdetector, as of 8.54am this morning there were 475 reports of issues.

Just over 50% of the issues relate to mobile banking while 28% relate to online banking.

A TSB spokesperson said: "We're aware some customers may be experiencing issues accessing our Mobile App and Internet Banking.

"We're working to solve this as soon as possible and apologise for any inconvenience caused."

TSB customers have taken to social media following the outage to express their frustration.

One user said: "Dear @TSB Have fun telling our 50 employees they won't be getting paid today because your system is down."

Another said: "What is going on with your app and online banking?

"I'm going to end up going overdrawn because I can't move money to my bill account.

"Plus you got rid of my local bank so can't go in and do it either! Can we have an update please!!!!"

It comes after a technical glitch saw some Lloyds customers reporting issues transferring their money.

TSB also went down last August, leaving hundreds of customers unable to access their accounts.

Can I claim compensation for an outage?

Unlike telecoms companies, banks aren't obliged to pay out compensation to customers if there's been an outage or if they've experienced technical issues.

But you might be entitled to some money back depending on how much the disruption affected you as a consumer.

To stake a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred.

This might come in the form of late payment charges.

You should make a note of when you were unable to access the services and also the names of the people you spoke to from the company which suffered the outage.

You can find more details about how to complain to TSB on its website.

What about if TSB refuses to help?

If TSB doesn't resolve any complaint, you can take your case up with the Financial Ombudsman Service.

It is an independent body which will resolve any issues based on what it thinks is "fair and reasonable" depending on the circumstances of the case.

The service can resolve your issue over the phone, by email or post depending on what best suits the consumer.

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