Unhappy hotel guest says the venue 'smells like a nursing home'

Blackpool hotelier blasts one-star Tripadvisor review claiming the venue ‘smells like a nursing home’ and is too cold – saying it’s ‘frankly a lie’ and that staff ‘cannot control the weather’

• Reviewer claimed Blackpool’s Royal Seabank Hotel ‘smells like a nursing home’ 
• Manager hit back, branding the claims a ‘lie’ and saying he ‘totally disagrees’
• READ MORE: Tourists who paid £1.50 to visit UK’s smallest house – just 72 inches wide and 122 inches tall – complain on TripAdvisor that it is too ‘small’ 

The general manager of a Blackpool hotel has blasted a savage one-star TripAdvisor review which claimed the establishment ‘smells like a nursing home’ and ‘needs closing’.

According to the reviewer, their stay at the Royal Seabank Hotel was not enjoyable, despite it enjoying an average rating of four stars.

The review, which said the establishment was so cold they couldn’t take off their coat to eat, also described it as ‘dirty’.

Sharing their opinion, the reviewer said: ‘What a disgrace this place is no heating place dirty got upgraded to deluxe as complained that outside of standard room smelt heavily of paint so mover so never saw standard room

The general manager of the Royal Seabank Hotel (pictured) in Blackpool has hit back at a one-star TripAdvisor review

‘omg this place needs closing the reception man was helpful and singer was good but I’ve never gone out for the evening wearing my pjs and coat as was so cold can’t rate the food as was too cold to enjoy sat in a coat eating my tea is not right so didn’t go again.

However, the restaurant’s owner did not take the criticism lying down, and blasted the reviewer in a scathing response. 

‘poor staff I felt sorry for they work very hard they was complaining how cold it was. The place smells like a nursing home.’

However, the hotel’s general manager said he did not agree with the claims, and blasted the reviewer in a blistering response. 

The savage one-star review claims the hotel ‘smells like a nursing home’ – claims disputed by the establishment’s general manager

‘Totally disagree’: the hotel’s general manager said he did not agree with the claims made in the one-star review

He wrote: ‘Firstly I totally disagree with this review, we have an ongoing refurbishment programme to keep up the hotels standards.

‘The room you occupied had been refurbished so your comments about the hotel should be closed down are frankly a lie. 

‘During the winter months out central heating is on constant and it is up to the customers to control the temperature of the radiators in their room. 

‘As we are one of the leading hotels in Blackpool we are good at what we do but unfortunately we can’t control the weather.’  

Despite the hotel coming under fire from the unhappy guest, many others have praised the establishment with their effusive five-star write-ups

Despite the poor write-up, the hotel enjoys a four-star rating on TripAdvisor, where it has 1,575 reviews, including 800 giving it five-stars.

One happy guest wrote: ‘Would like to say this hotel group Blackpool promotions are the best to travel with the Royal group of hotels in Blackpool are so good their service is 5 star must say Royal seabank the staff were brilliant service they couldn’t do enough for u from management to all staff 5 star rating food good.

Another agreed, adding: ‘Had a,great stay great staff especially Ash a server was very efficient well mannered young man.

‘James and Kieron on reception were excellent and done everything they could to help a guest in the hotel which was very much appreciated by the nan Chris n Craig in tye bar were very efficient whole serve drinks and food at lunch time the nears were 5 star and very nice.’

And a further reviewer said: ‘We had a really good few days at this hotel, the staff are very helpful and friendly, the facilities and rooms were lovely, and the food was very good quality. We stayed on an all inclusive basis which was really good value for money. I would highly recommend this hotel and will definitely be returning.’

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