Virgin Media down latest — Hundreds left without broadband, TV and e-mail as outage hits major UK internet provider | The Sun
HUNDREDS have been left furious after Virgin Media users reported issues with their landline internet and e-mail service.
According to downdetector over 700 customers have reported problems with the service provider.
It comes as many reported issues with the company last night.
One customer said: "The Internet and television is down again. Cannot get through on the telephone to my account or log into my account. Please can I speak to someone? We need to get it sorted. This is day four of issues."
A second added: "Imagine telling a customer to email you when the majority of customers emails haven't worked for 24hrs, shambles #VirginMedia."
Read our Virgin Media down blog below for the latest news and updates…
- By Louis Allwood
What do the lights mean on my Virgin Media router?
This all depends on what type of router you have.
For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working.
You can see examples of more lights and what they mean on the Virgin Media website.
- By Louis Allwood
Am I entitled to compensation from Virgin Media?
If you're suffering issues with your internet, call or mobile services you may be entitled to compensation.
But when it comes to TV outages, the services don't come under that same scheme.
We've asked Virgin Media if there's compensation available for TV customers and we'll update this page when we know more.
If you're a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working.
To find out if there are problems in your area, enter your postcode.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours' notice, plus you'll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
- By Louis Allwood
How can I contact Virgin Media?
There are several ways to get in touch with Virgin Media.
See Virgin Media's contact page for how to get in touch with the network provider.
You can also speak to the firm via its live chat service.
If you still want to complain to Virgin Media about an issue with your connection, you can via phone, post or online.
- By Louis Allwood
How do I check the Virgin Media service status in my area?
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there are problems in your area, just enter your postcode.
- By Louis Allwood
Has Virgin Media gone down before?
At the end of April, thousands were reporting issues in an outage that lasted several hours.
A few days before that more than 1,500 reports were made on DownDetector.
In October last year, hundreds of people were reporting issues with their internet.
The company also had two outages in July and before that May 2022.
Further reports were made in 2021 when the company had an outage on December 2, with thousands of customers impacted.
- By Louis Allwood
Is Virgin Media experiencing issues?
Virgin Media went down today (June 19) with hundreds of reports at the height of the outage.
It comes after customers also complained of outages last night.
Services were down leaving thousands of customers without internet.
Before this, 2,000 customers lost services in May.
- By Louis Allwood
Customers left furious this morning
Virgin Media customers have flocked to social media to vent following issues with the internet provider.
One customer said: "The Internet and television is down again. Cannot get through on the telephone to my account or log into my account. Please can I speak to someone? We need to get it sorted. This is day four of issues."
A second added: "Imagine telling a customer to email you when the majority of customers emails haven't worked for 24hrs, shambles #VirginMedia."
- By Louis Allwood
Virgin Media down for hundreds
Hundreds have been left furious after Virgin Media users reported issues with their landline internet and e-mail service.
According to downdetector over 500 customers have reported problems with the service provider.
It comes as just under 700 reported issues with the company last night.
- By Louis Allwood
Outage reports have dropped
Outage reports have now dropped off.
Virgin Media services should be back running as normal.
- By Louis Allwood
When did problems start?
Problems started on Tuesday afternoon, as thousands of customers logged issues with their Virgin Media services on the outage detection site Downdetector.
Over 2,000 customers have complained that their landline internet services are down.
- By Louis Allwood
Not the first time Virgin is down
This is not the first time Virgin Media has gone down for customers in recent months.
In January, it went down for around 1,500 people as households struggled to get online.
In October last year, hundreds of customers were reporting issues with their internet and Wi-Fi following a technical issue.
- By Louis Allwood
Customers take to social media to complain
Customers have taken to social media after experiencing issues with the service.
One said: "Virgin Media going down on ffxiv patch day is the last straw for me."
A second said: "IS VIRGIN MEDIA DOWN???"
- By Louis Allwood
Virgin Media down
According to DownDetector, thousands of customers have reported issues with their landline internet.
Some users are also experiencing a "total blackout".
- By Henry Moore
Virgin Media reports services restored
Virgin Media has said today's localised issues were caused by a power outage and have since been restored.
This blog is now paused.
- By Henry Moore
Virgin Media releases statement amid outages
Virgin Media has released a statement following reports of outages.
A Virgin Media spokesperson said: “We’re aware of an issue that is affecting broadband and on-demand TV services for some Virgin Media customers in Plymouth and surrounding areas.
"Our teams are currently working to fix the problem and restore connectivity. We apologise to those affected.”
- By Henry Moore
Top phone and broadband tips
Here are a few key tips and tricks for your mobile phone and broadband devices.
- How to delete your Instagram accountWhat does pending mean on Snapchat?How to check if you’ve been blocked on WhatsAppHow to drop a pin on Google MapsHow can I change my Facebook password?How to go live on TikTokHow to clear the cache on an iPhone
Best broadband provider UK: At a glance
- Best overall: Virgin Media Broadband, 362mb, £21pm (first 6 months)
- Best broadband provider for price: Utility Warehouse, 35mb, from £21.60pm
- Best budget broadband provider: Now, 63mb, £22pm
- Best broadband provider for deals: Shop Three’s broadband deals
- Best broadband provider for speed: Hyperoptic, 500mb (ultrafast), £30pm (£19 activation)
- Best fibre broadband provider: Vodafone, up to 910mb with full fibre 100, £22pm
All recommendations within this article are informed by expert editorial opinion. If you click on a link in this story we may earn affiliate revenue.
Most complaints coming from Plymouth
Most users complaining of Virgin Media outages seem to be located in Plymouth.
Writing on DownDetector, one person wrote: "BB Down in Plymouth for a few hours now. Totally unacceptable, have submitted a complaint asking for money off next bill. Everyone should do that, it's the only way they'll learn."
While another added: "RIP those of us in Plymouth."
And a third said: "Plymouth down still around an hour."
What is Virgin error v53 code?
Error code v53 usually means the channel you’re trying to watch is off-air and has stopped broadcasting for the day, according to Virgin Media.
But in the past it has appeared when there’s an outage specific to Virgin Media’s TV services.
The company experienced such issues on December 2, 2021, with thousands of customers complaining of no TV services.
What is Richard Branson’s net worth?
Sir Richard is said to have a net worth of around £3.8billion and is a self-made businessman who launched his company Virgin almost 50 years ago.The Virgin boss was born in Blackheath, London, in 1950 and started his first venture, Virgin Records, in 1972, which he later sold to EMI in 1992 for £500million.The dad-of-two has started up some very lucrative companies along the way, including Virgin Atlantic Airways in 1984 and Virgin Trains in 1993.He also has a keen interest in space, and launched space tourism company Virgin Galactic in 2004, with the hope of offering future trips to space for £153,000 a go.Sir Richard has also created Virgin Media, Virgin Racing and Virgin Comics.
'No estimated fix time'
Despite claiming to some customers that their issues should be resolved, Virgin Media claims there is "no estimated fix time" to today's issues.
The broadband provider is experiencing outages for the second time in two days as thousands take to social media to complain.
Over 2,800 complaints are currently being reported on DownDetector.
- By Henry Moore
Complaints begin to fall
Complaints across the UK have begun to feel in the last few minutes.
This comes after Virgin Media claimed on Twitter that issues facing customers had been resolved.
However, complaints still sit far above baseline, according to DownDetector.
- By Henry Moore
You can use mobile data if your broadband is down
If your home broadband is down, you can always use your smart device as a hotspot.
This will let your computer, TV or games console connect to your phone’s mobile data.
However, make sure to be careful with your usage, as it is very easy to run out of mobile data if you are on a contract.
- By Henry Moore
Best UK broadband providers ranked
Here we take a look at the highest rated UK internet providers in 2023.
According to Which? Zen Internet is the highest rated by customers, with a wopping 81% customer score.
Meanwhile, TalkTalk came out at the bottom of the pile, with a customer satisfaction rating of 51%.
Virgin Media did not fare much better with a customer score of just 54%.
- By Henry Moore
How can I cut my bill?
If you think your bills are too high and want to drive them down, the first thing to do is find out what the cheapest deal on the market is.
You can use this rate as a bargaining tool to get a better offer from your provider.
Get in contact with your provider to see if they can match this rate – if not, you might want to switch instead.
Sites like MoneySuperMarket and Uswitch all help you customise your search based on price, speed and provider.
This should make it easier to decide whether to renew your contract or move to another provider.
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