CeX customer smashes new phone in front staff in a 'row over a refund'

Shocking moment CeX customer smashes his new phone in front of shop staff and berates them while branding the mobile a ‘piece of f***ing sh**’ in a ‘row over a refund’

• An unidentified man was filmed stamping on a newly-purchased iPhone at CeX
• Staff at the electronics shop in Dorset watched the scenes too stunned to speak
• The unsatisfied customer was upset because he was not eligible for a refund

Shocking footage has captured the baffling moment a customer viciously smashed his newly-purchased iPhone in front of shop staff, declaring it a ‘f***ing piece of s**t’.

Shanice Ealson had been waiting in a queue at second hand electronics shop CeX in Weymouth, Dorset on Saturday when a customer in front of her began shouting at staff.

The 29-year-old quickly whipped out her phone and captured the scenes that unfolded next as the unidentified man berated staff for his newly-purchased mobile phone.

Footage shows the man who appears to be in debate with employee Jacob Adams over whether he can return an iPhone he had purchased from the same store earlier that day.

After allegedly being informed of the refund process for his phone, the man – dressed in a plaid shirt, waistcoat, flat cap and worker’s boots can be heard saying: ‘You know what you can do with it?’

The apparently unsatisfied customer turned from the cashier and dropped the phone on the ground, before stamping firmly on the device three times with the heel of his boot

Shanice Ealson had been waiting in a queue at second hand electronics shop CeX in Weymouth, Dorset on Saturday when a customer in front of her began shouting at staff

The apparently unsatisfied customer turned from the cashier and dropped the phone on the ground, before stamping firmly on the device three times with the heel of his boot.

But, the display of destruction didn’t end there. The man turned the iPhone over so the screen is facing upwards, before stamping on it a further three times, whilst angrily snarling: ‘F***ing piece of f***ing s**t.’

CeX employee, Jacob and his colleague looked on in disbelief, not saying a word as the man continued his aggressive tirade.

The man can then be seen snatching the silver iPhone off the floor before attempting to snap it by bashing it against the counter.

In his violent attempts to smash the phone, the man’s watch falls off his wrist, clattering to the ground as he continues to try and break the device.

He told the stunned store employees: ‘You’re selling f***ing s***e that you couldn’t f***ing do anything with, alright?’ before tossing the now bent and destroyed phone at the floor behind the staff members.

According to details shared by Jacob, the unidentified man had allegedly bought the phone earlier in the day and attempted to set it up in his local pub, where a barmaid input his iPhone account details.

As a result of this, the man allegedly could not verify the removal of his account in the CeX shop, meaning he would not be eligible for a refund and resulting in him shouting at the staff.

Care worker Shanice shared the video to TikTok on Sunday in a post that read: ‘Go in the CeX shop to buy a game and I take it this man hates this shop, wasn’t expecting that to say the least.’

The video gained over 21,600 likes and more than 1,700 comments from users who were quick to mock the man’s seemingly over-the-top actions.

The man can then be seen snatching the silver iPhone off the floor before attempting to snap it by bashing it against the counter

The unidentified man told the stunned store employees: ‘You’re selling f***ing s***e that you couldn’t f***ing do anything with, alright?’

After bending over to pick up his watch, he then points at Jacob and says: ‘You are a f***ing rip-off,’ before walking away

One person joked: ‘Thank God it wasn’t a Nokia, this video would never end.’

Another wrote: ‘Guy broke his watch before he broke his phone.’

A third commented: ‘Why do people take it out on employees? They don’t set the prices.’

A fourth added: ‘He’s off to cash converters now to complain about his watch.’ 

Shanice said that she was at the store buying a PS4 game, and heard a man raising his voice.

‘So, I’m in the queue and I thought ‘he’s getting more angry here, I’ll put my phone on record’.

‘Then he does that – I was shocked but trying not to laugh at the same time,’ she said. 

Staff member Jacob Adams, 29, said: ‘I was confused as to why the customer reacted in the way they did.

‘I didn’t witness the sale transaction but when he returned I was present for the entire duration. 

‘Initially, he was served and quickly became aggressive, I intervened to de-escalate the situation.

‘When I spoke to the customer I explained that in this instance I could goodwill the item for him so his money would be returned.

‘The customer continued to become more aggressive, possibly due to the fact that he seemed intoxicated and from his own admission, had been to the pub before.

‘Although I didn’t appreciate the manner in which the customer spoke to the rest of my staff, I did attempt to de-escalate the situation and offered a full refund in the same method that the customer paid.’

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