Dad’s fury after son’s McDonald’s chicken wrap contains ‘folded dish cloth’
A dad is fuming after discovering his son's McDonald's meal was a dish cloth instead of a chicken wrap.
Martin Holmes from Derry, Northern Ireland, and his family had gone to their favourite fast food restaurant for a Saturday night takeaway before making the shocking discovery.
As he handed out everybody's respective orders, from the McDonalds' in Derry's Waterside, he noticed something was very wrong with his seven-year-old son's chicken wrap.
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In the sealed box in front of the dad was simply a folded dish cloth – with no food in sight.
Speaking about the discovery, Martin said: "You don't mind when you're short a portion of chips or the sauces are missing. But this is another level.
"My son was sitting on my right and the minute he opened it, I saw the white material inside and I thought, 'What have they wrapped this in?'
"I couldn't believe it when I saw the dish cloth.
"Someone in the kitchen put this in the packet, sealed it up, and put it out to go to a customer."
Martin's wife then drove back to the branch to find out what had happened.
After explaining the situation, she said that the manager was 'very apologetic' and offered them free vouchers.
The dad continued: "My wife said he was really apologetic and really sorry about it but ultimately somebody in his kitchen is taking the hand. From a health and safety point of view, it is pathetic.
"We were told the branch had recently undergone a health inspection and received five stars, which you would expect for a big name like McDonald's. This may be an isolated event but they can't be doing this and thinking it is normal, it is a different sphere.
"Someone has made the decision to fold the cloth neatly and place it into the packaging. I have never seen anything like it and never heard of anything similar before."
According to the Mirror, the workers involved in the incident were identified and sent home, although it's currently unclear as to whether they have been removed from working at the chain.
Elsewhere, Martin got in touch with Environmental Health, and officials promised to investigate the predicament.
A spokesperson for Derry City and Strabane District Council has since said: "The matter has been fully investigated with the food premises.
"Investigations are now complete and the complainant is satisfied with the outcome and with the Department’s response."
A McDonald’s spokesperson said: “We sincerely apologise to this customer for their experience. At McDonald’s, we place great emphasis on quality control and we have a number of checks in place to ensure customer orders are correct and to our usual high standard.
"On this occasion, unfortunately, we have fallen well short of those standards.
"We understand the customer has been in contact with the restaurant team and the issue has been resolved.”
The Daily Star have contacted McDonald's for a comment.
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