Indian airline worker's furious mid-air row with passenger

This air stewardess has had ENOUGH! Indian airline worker’s furious mid-air row with passenger as she tells him to ‘SHUT UP, I am not your servant’ after he made her colleagues cry with his demands

• Indian airline worker had a furious mid-air row with a passenger on flight to Delhi
• Female crew member for IndiGo shouted ‘shut up, I am not your servant’ in video
• ‘My crew is crying because of you,’ she told the angry passenger on the flight 

An Indian airline worker had a furious mid-air row with a passenger where she told him ‘shut up, I am not your servant’ after he made her colleagues cry with his demands.

A female crew member for IndiGo, said to be working on a flight from Istanbul to Delhi, told the passenger to stop ‘pointing your finger at me and yelling at me, my crew is crying because of you’ in video shared online.

It came about over a dispute over the airline’s meal options for the passenger, while another crew member looked on. 

The woman said: ‘Please try to understand, there is a cart and counted meals are uplifted [on the plane]. We can only serve what your boarding…’ 

The man cut her off, saying: ‘Why are you yelling?’ and the crew member shouted back: ‘Because you are yelling at us’.

A female crew member for IndiGo told the passenger to stop ‘pointing your finger at me and yelling at me, my crew is crying because of you’ in video shared online

The woman knelt down and said: ‘Please try to understand, there is a cart and counted meals are uplifted [on the plane]. We can only serve what your boarding…’ before she was cut off

She added: ‘I am so sorry sir but you do not talk to the crew like that. I am peacefully listening to you with all due respect, but you have to respect the crew as well.’

The man asks how he disrespected the crew, and is told off for pointing his fingers. 

As the argument escalates, the passenger shouts ‘shut up’ at the woman, where she retorts: ‘You shut up, I’m sorry you cannot talk to me like that… I’m an employee, I’m not your servant.’

As the argument concluded, the woman could be seen pulling a face mask over her nose and mouth, and turning around. 

The row escalated, with the woman shouting: ‘You shut up, I’m sorry you cannot talk to me like that… I’m an employee, I’m not your servant’

A spokesperson for IndiGo told MailOnlione: ‘We are aware of the incident that took place on flight 6E 12 from Istanbul to Delhi on December 16, 2022. 

‘The issue was related to meals chosen by certain passengers traveling via a codeshare connection.

‘IndiGo is cognizant of the needs of its customers and it is our constant endeavor to provide a courteous and hassle-free experience to our customers. 

‘We are looking into the incident and would like to assure that customers’ comfort has always been our top priority. We are committed to providing the best experience at all times.’ 

The airline added that the man had asked for a sandwich and the crew told him that they would check if it was available, before he began shouting and a member of staff began to cry, NTDV reported.

Another crew member looked on as the argument continued, before the woman walked away

The clip was met with a mixed response when video was shared on Twitter, with one commenter saying: ‘Hope IndiGo does not reprimand the crew here. Some passengers are obnoxious and it must have taken a lot for her to break down like this. She stood up for her fellow crew and she deserves only praise!’

Another said: ‘She is absolutely right, she is not his servant. Well done cabin crew!!!!!’

However one commenter countered this view, said: ‘Losing one’s temper in a customer facing role is a no-no. She should have called the flight purser and if the pax [sic] was further disruptive, should have informed security before landing and put him on the no-fly list.’

‘I work in the hospitality sector even if the guest is misbehaving staff cant [sic] go off the rails with the guest,’ another wrote. ‘In the end, she should have controlled her emotions and gotten a hold of the situation without screaming at the passenger even if they were unruly.’     

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