NHS nurse who was stranded in Tenerife is still £400 out of pocket

EXCLUSIVE: NHS nurse stranded in Tenerife for 48 hours when Ryanair flight home was repeatedly cancelled is still £400 out of pocket three months later

• Georgina O’Reilly-Foley, 32, was on a five-day autumn break on the island 
• It took the community nurse two days and £400 to get back to her home in Essex

A nurse left stranded in Tenerife for 48 hours when her Ryanair flight home was repeatedly cancelled has told how she’s still waiting to get hundreds of pounds back three months later.

Georgina O’Reilly-Foley, 32, was on a five-day autumn break on the island with partner Elliott when they were caught up in the chaos of repeated cancelled flights.

The community NHS nurse from Billericay in Essex said: ‘The trip home was an absolute disaster. It took two days of our lives and was very stressful indeed. 

‘But we were told repeatedly we’d be covered for any costs we incurred so to still be hundreds of pounds out of pocket still is rubbing salt in the wound.’

The couple’s saga began when they neared the end of an otherwise enjoyable five day trip in October last year and headed to the airport home, an episode covered by MailOnline at the time.

Georgina O’Reilly-Foley was left stranded in Tenerife for 48 hours when her Ryanair flight from Tenerife to her Essex home was repeatedly cancelled

Georgina said: ‘We were at the airport for hours before it finally became apparent we weren’t going to get home. There was a scramble to book hotels and taxis’

Georgina O’Reilly-Foley, 32, was on a five-day autumn break on the island with partner Elliott

Georgina said: ‘We were at the airport for hours before it finally became apparent we weren’t going to get home. There was a scramble to book hotels and taxis. 

‘We were quite fortunate as there were only two of us so it was easier to find somewhere – even if it was pretty basic – as lots of people had to sleep on the airport floor.

‘Then the same thing happened the next day – hours of waiting before no flight and another rush to try to find a hotel room.

‘It was only after 48 hours that we finally got out of Tenerife -and the first thig that greeted us was a massive mountain of suitcases which just told you how chaotic the whole thing had been,

‘Since then I’ve contacted Ryanair repeatedly and though they did refund us partially – we had a compensation payment of £183.82 – this didn’t come anywhere near to the amount we should be reimbursed based on what we’d spent on taxis, hotel and things like drinking water.

‘That came to £562.68 so we are nearly £400 down.’

‘We both had to take time off work, both ended up stressed out when we’d taken the holiday to unwind but worst of all we lost all this money. The airline is a disgrace.’

In October fellow holidaymaker Piyusha Hirani, 23, told MailOnline how she and her two sisters had to spend two nights sleeping on the airport terminal floor after her flight back to the UK was delayed over 36 hours.

She hit out at Ryanair at their lack of customer care and said she finally arrived back in the UK ‘totally exhausted and stressed’

Ryanair has been contacted for comment.

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