Loose Women star heads to British Airways HQ as airline broke wheelchair again
Sophie Morgan’s mum says she ‘cried quietly’ after her accident
Loose Women star Sophie Morgan headed to British Airways HQ today after an electrical fault on board one of their planes prevented her wheelchair from working properly.
The 38-year-old told fans on social media that her Batec, an attachment for a wheelchair that turns it into a mobility hand bike, was not working when she picked it up after leaving the plane.
Sophie has been a user of a wheelchair since she was 18 after being involved in a car accident that left her paralysed from the chest down.
On Twitter this morning she typed: “Heading to @British_Airways HQ this morning. Lots to be discussed. Updates to follow.”
In response one of her followers typed: “Wishing you success picking up baton re. this persistent problem. Having been “left” on countless flights and had numerous chairs damaged, delayed and lost, know that it is an industrywide, global problem.”
Another commented: “Hope you get answers.”
It comes as on Saturday she told fans while fighting back tears: “British Airways have said they are going to pay for any repairs or replacements that I need because there’s an electric fault that’s happened.
“I don’t know how yet, I haven’t got to the bottom (of it but) I’m grateful for that… So, all things considered, it could be a lot worse, but it just shouldn’t be the case in the first place.”
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She said there needs to be a “greater kind of commitment” from airlines that prevents damage and goes further than “apologies and compensation”.
Following the incident, Sophie said on social media: “I’m absolutely f****** raging. British Airways have broken my Batec. I arrived at the airport and it was working.
“Now I’m reunited with it off the back of the plane and it’s not working. [It’s got] some kind of electrical fault, it’s not connecting when I turn the key and so what does that tell you? It’s been manhandled.”
Sophie added: “I honestly don’t think I can actually take much more of this. I was just told to put a complaint in through the website again. Thankfully I know that’s not what I’m meant to do, but I’ve had no sleep, I’m absolutely exhausted.”
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A spokesman for BA told Express.co.uk: “We’re really sorry for our customer’s experience and are in direct contact with her to resolve the issue as we investigate what happened.”
Sophie recently spoke to ITV News about the challenges faced by wheelchair users on flights, saying human rights were not being respected by airlines.
The star told of not being able to use toilets, her wheelchair being broken apart, and being told to “stand-up,” when using various airlines.
She claimed a plane captain at one airline even once told her: “My dad wears a nappy on flights, maybe you should do the same,” when she realised she would be trapped on a four-hour flight with no wheelchair access to the toilet.
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