Massive glitch at Halfords slashes prices for some customers at stores across country | The Sun
HALFORDS was hit with a major glitch when tills started taking huge discounts off products nationwide for customers.
Some were reportedly forced to close when customers paying for products started to get cash off after they opened at 8am.
Punters were stunned when they went to pay for products but after scanning the tills were knocking cash off.
Company director Phil Gibbs, 44, only had to pay £23 for £44 worth of bike oil.
He was told by staff at a branch in Bedford that it was a nationwide error which was impacting stores across the country.
Phil told The Sun: "I was gobsmacked. They looked quite frustrated when the products were being scanned and they were taking money off.
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"It was great. They let me off some oil but wouldn't let me scan a bike and get a load off that.
"They said it was a nationwide issue."
A spokesperson for Halfords said: "This morning, Halfords discovered a small technical error at the point of sale, where our current promotions were applied collectively for a small number of customers.
"This was quickly remedied and our promotional offers are now working correctly."
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Do shops have to honour a price glitch?
Unfortunately, shops don't have to honour the low price of a product if it's a glitch.
Prices that are advertised online in error that were a "genuine mistake" mean shoppers won't be able to get the low prices if it's spotted by the shop.
Retailers can cancel the order and refund you the money, usually within seven days, though this can take longer depending on your card issuer.
The same rules generally apply to errors in stores if the tag has the wrong price.
Shops might choose to honour the price on the label, and it's worth asking them to just in case.
But the shop can just withdraw the item for sale and say it's not available if the price is a mistake.
If the glitch goes through at the checkout and you buy the item at the lower price, you won't have to pay the money back.
Last year Morrisons shoppers who spotted Glenlivet whisky selling online for just £2.50 a bottle were left bitterly disappointed when the store refused to honour the bargain.
The low price was due to a glitch in the system – but it didn't go unnoticed.
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And a sharp-eyed shopper thought they had landed a huge bargain after they bought a £75 potting bench for their garden for just £4.
The price glitch appeared on the B&Q website and was shared on hotukdeals to the delight of many shoppers eager for a discount.
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