McDonald’s employees share real reason McFlurry machines are ‘always broken’

McDonalds customers who think staff are fobbing them off by saying the ice cream machine is broken have got it all wrong, according to a former employee.

Fast food fans often believe workers are lying when they're told their favourite desserts are unavailable, because they reckon staff don't want to clean the machines.

A study last year found that the most common customer complaint on Twitter for the restaurant chain was out-of-order ice cream machines.

READ MORE: 'I looked like an alien after sleeping on the beach – my own sister didn't recognise me'

The gripes had overtaken "poor employee attitude" as the number one beef.

Now, however, one former McDonald's manager has set the record straight about why the McFlurry machine never seems to be working.

Sarah Vaught, from Illinois, US, told the Wall Street Journal that the machines require a four-hour automated heat clean every night to zap any bacteria inside of them.

She said to get the machines ready for cleaning, workers have to remove and wash seven parts with a sanitising mix in a tiresome 11-step chore.

To stay up to date with all the latest news, make sure you sign up to one of our newsletters here.

Sometimes tired McDonald's workers will begin the job before the venue has closed – telling customers that the machine is broken.

Former worker Courtney Bunting added: "Everything about the machine is just miserable.

"If someone came in 30 minutes before closing and ordered a McFlurry, would you want to risk something else splattering all over the area you just wiped?

"We’ve all been victimised by the ice cream machine."

At 24/7 Maccies branches, there is no way to clean the machine every day without disappointing some customers.

But the machines really are thought to be prone to breakdowns – with one in four branches telling fast food consultant Richard Adams that their kit was out of order.

Once broken, the McFlurry machines are also pricey to repair – so some franchises do not bother.

Follow the Daily Star US on Facebook

All the news, entertainment, sport and fun stuff you love about the Daily Star, brought to you by our American team.

Give the Daily Star US Facebook page a follow to make sure you're not missing out.

Source: Read Full Article