I bought my mum a £600 Dyson but got a ridiculous replacement – and now I can’t get a refund | The Sun
A DAUGHTER who ordered a £629 Dyson vacuum was shocked to find she had been sent a box full of £1.29 washing up liquid instead.
Sarune Sapogaite, 32, had been expecting the latest Dyson V15 but ended up unpacking seven bottles of soap.
She bought the vacuum as a present for her mum but was "gobsmacked" when she opened the box on Sunday last week.
Dyson has reported the missing vacuum to the Metropolitan Police with fears it could have been stolen.
Sarune told The Sun: "I've got plenty of washing up liquid, I don't need any more.
"When I opened the box I was stunned.
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"What am I supposed to do now, where has the Dyson gone?"
Catering manager Sarune bought the vacuum from Dyson's website who use courier firm PAACK.
Dyson is investigating with PAACK alongside the credit website Klarna Sarune used to pay for the product.
The vacuum firm also reported the delivery blunder to the Metropolitan Police and Action Fraud.
Sarune, of Blackheath, south east London, had planned to give the latest Dyson model as a present to her mum in Lithuania when she visits later this month.
She added: "I'm horrified Dyson could let such an expensive item go missing so easily."
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Sarune bought the vacuum to clean up after her mum’s four-year-old Jack Russell called Charlie who sheds a lot of hair.
A Dyson spokesperson said: "We are aware of this matter and are conducting an investigation.
"It has been reported to Action Fraud and the police."
A Klarna spokesperson said: “Anything bought with Klarna, be it washing up liquid or a vacuum is protected by our Buyer’s Protection policy which means that customers will never have to pay for items they didn’t receive.
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"Our customer service team is resolving this now.”
PAACK, Metropolitan Police, and Action Fraud have been contacted for comment.
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