Lottery confusion leaves prize-winning mum and daughter in ‘absolute nightmare’

2023-02-15

A mum says she's out of pocket after failing to receive her National Lottery winnings.

Every month Gemma Murray, a mum-of-two from Merseyside, uses the National Lottery app to play for herself and her mum.

Gemma, from Kirkby, was delighted when she saw her mum had won £30 in October of last year but but says the company still hasn't transferred the money.

READ MORE: Military jets scrambled as mystery balloons spotted above two European countries

She told the Liverpool Echo: "Every month when we get paid, me and my mum put the lottery on for the month. She won three numbers – £30 – so I withdrew it from the account and we were told we'd get it by November 2, but we still haven't had it.

"I've spoken to the lottery and they said the bank could trace it but the bank can't find any trace through any of my statements and National Lottery keep fobbing me off. They told me last Friday it must be there but the bank has no evidence of it."

The National Lottery says the money has been paid into Gemma's account and that the company which handles its debit card transactions has confirmed this.

But to trace the payment, Gemma's bank would need to contact them in writing – something her bank has said it can't do.

Gemma said: "It's been an absolute nightmare, we've been back and forth and I'm constantly calling them and they are palming me off. I must've called 100 times and I'm at the point now where it's not even the money, it's the principle.

Young boy's horror sleep as he wakes to find python biting and constricting him

"Imagine if it was £800, I do the hot picks so what if it was my three numbers? We've had no problems in the past but it's doing my head in. I've had to give it my mum so now I'm out of pocket.

"My point I'm trying to make to them is surely they have a better way to deal with these issues."

A spokesperson for the National Lottery said Gemma will be contacted by the customer care team, who will do everything they can to help her out.

"In the very small number of cases that we see [like this], the funds are finally located at the bank’s end," they said.

To get more stories from the Daily Star delivered straight to your inbox sign up to one of our free newsletters here.

READ NEXT:

Britain's 'Barbados' seaside resort covered in poo and terrorised by 'hooligan' seagulls
Prince Harry and Meghan Markle 'have literally become laughing stock' warns royal expert
Met Office warns of 75 mph winds as storm gales set to batter Brits later this week
North Korea's 'Benidorm' built on ex-missile site swamped in human poo as hotel plan axed
Murderer who's never revealed where wife's body is has been released from prison

Source: Read Full Article