Hyperoptic down updates — Internet services resume after thousands of broadband customers hit by widespread outage | The Sun
THOUSANDS of Hyperoptic broadband customers were left without internet during a huge nationwide outage.
At around 3pm on Friday, nearly 3,000 users of the internet provider experienced issues with their broadband connection, according to Downdetector.
But by around 3.45pm, the company confirmed issues had been resolved as reports plummeted to below 300.
It tweeted: “The issue was a large-scale one, we worked on the resolution as fast as we could and the connection should be back now. Thank you for your patience while were addressing this and we’re sorry for the trouble caused!”
Hyperoptic has been contacted by The Sun for comment.
Read our live blog below for the latest updates…
- By Catherine Micallef
Tip for those still experiencing issues
- By Joseph Gamp
Hyperoptic says connections 'should be back now'
Hyperoptic has tweeted to say the problems have now been resolved.
the company's tweet read: "The issue was a large-scale one, we worked on the resolution as fast as we could and the connection should be back now.
"Thank you for your patience while were addressing this and we're sorry for the trouble caused!"
- By Joseph Gamp
Issues appear to be going down
At around 3.23pm, reported problems with Hyperoptic connections appeared to go down.
- By Joseph Gamp
Service status page not loading on website
Users are struggling to check the status of their connection on the Hyperoptic website.
The Broadband Connection Service Status page is not loading as thousands of users flock to the site to monitor issues.
- By Joseph Gamp
Fans rage at Hyperoptic as company works to fix outage
Disgruntled Hyperoptic customers are complaining about their service on Twitter.
One wrote: "Tried to call. Position 521 in the queue. Hung up."
Another chimed in: "How long will this take please? Working from home here."
- By Joseph Gamp
Hyperoptic 'working on' issues
The company tweeted: "Hi everyone, we are currently experiencing a severe outage affecting a number of different post codes, along with our website hosting servers.
"We are working on it as we speak, with more updates to follow."
- By Joseph Gamp
More than 3,000 reported problems with Hyperoptic
According to Downdetector, nearly 3,000 Hyperoptic customers are unable to use the internet.
Problems started at around 3pm on Friday.
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